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What Governs Your Account on bd002

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to bd002 depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction ConditionsWallet & Payment RulesAccount Conduct
bd002 What Governs Your Account on bd002
CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on bd002. Have your account ID and, if relevant, your bKash or Nagad transaction reference ready for faster handling.
Email Support Send account or legal queries to our support address. Include your registered mobile number and a clear description of the issue so we can respond without back-and-forth.
Account Help Centre The Help Centre covers account verification steps, wallet linking for bKash, Nagad, and Rocket, and common policy questions — check there first for a quick answer.
HOW WE HANDLE IT

Data, Security and Your Account Rights

Account Data Handling

We collect only what is needed to run your account — your registered mobile number, payment method details, and transaction history. We do not sell your data to third parties.

Cookie Use

Cookies keep your session active across your phone and browser so you do not lose your place mid-session. You can manage cookie preferences from your device browser settings.

Account Security

Each login is verified via OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests and Retention

You can request a copy of your account data or ask for deletion by contacting support with your registered number. We retain transaction records as required by our operational obligations.

Common Legal and Account Questions

Access depends on your local law and eligible regions. You are responsible for confirming that using bd002 is lawful where you are located before opening an account.

If your account is suspended pending review, funds already deposited are held securely. Contact support with your transaction reference and we will explain the next steps for your specific case.

Send a data request via email support or live chat, including your registered mobile number. We will confirm receipt and provide your account data within a reasonable timeframe.

Yes. Contact support to request account closure and data deletion. Note that transaction records may be retained for a period as required by our operational and legal obligations.

Contact us immediately via live chat with your bKash, Nagad, or Rocket transaction reference. We will place a hold on further activity while we investigate the transaction with you.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the revised terms, so check back here if you have any questions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.